When will I receive my order?

  • Our Standard Delivery service orders are delivered within 2-3 working days.

  • Allow 1 extra day for orders placed on weekends and Bank Holiday.

DELIVERY & RETURNS

CORONAVIRUS: ONLINE ORDERS & RETURNS
As the current health emergency continues, we are doing our best to maintain business as usual whilst following Government guidelines and implementing extra stringent sanitation procedures.

Deliveries will generally be made without carrier obtaining signature. Please contact us for further information.

RETURNS
Please be aware that returns may take a little longer to process than usual as our warehouse follows strict hygiene procedures. All parcels returning to our warehouse will be quarantined before being opened. We will email you as soon as your refund or exchange is processed.

DELIVERY
Your order will usually be delivered by Royal Mail, TNT, DPD, Hermes, UPS or DHL and may require a signature on delivery. The cost of delivery will be added to Your order total before payment is taken. Our standard delivery charge for delivery to addresses within the mainland UK is £6.00 per order and is subject to change. Should a higher charge apply to a particularly heavy or bulky item, We will advise You prior to processing Your order that a higher charge applies.

Customers in the United Kingdom:

If You return an order in full for a refund, We will refund the original shipping charge to You. Should You return part of Your order for refund, We will not refund the original shipping charge. If You return part or the entire order for exchange, We will not refund the original shipping charge however We will ship the replacement Goods to You without additional charge.

Customers outside the United Kingdom:

If You return an order in full or part for a refund or exchange, We will not refund the original shipping charge to You, unless all items of the returning order are faulty or not as ordered and no replacement items are available. If you wish for any items to be sent in exchange, there may be an additional shipping charge, unless it is to replace faulty items or items not as ordered.

CONTACT US
If you would like any further information please do not hesitate to contact us.

Last updated: 22 April 2021